Privacy Policy
The entity responsible for the processing of personal data referred to below is West Rand Panel Beaters (hereinafter referred to as "WRPB", "we" or "us"), a private company with limited liability established under the laws of South Africa. To ensure compliance with South African data protection legislation, WRPB is the data controller of this personal data.
We give top priority to the protection of your personal data, and we process your data in accordance with applicable data protection laws. This statement provides comprehensive information about the processing of personal data when you use our website.
This Privacy Statement does not apply to:
- The processing of personal data when you use our vehicle;
- Your use of third-party services in our website. The data processing of these services is subject to their individual privacy policies, which we strongly advise you to read carefully;
- Our employee personal data or candidate recruiting practices.
1. What personal data we collect and how do we use it?
We use the collected personal data when you visit our web applications to manage and meet with your service and information requests, to make our products and services as effective as possible, and to protect our IT systems from attacks and other illegal activities.
To communicate with you: to respond to any feedback, requests, questions, or complaints you may have regarding our products and services (in person, online, telephone, email, etc.), and to fulfil requests or service appointments you make to us, including test drives, service and event appointments. This uses your contact information (name, phone number, email address) and communication and interaction details, on the basis of performance of a contract with you, or our legitimate interest in administering customer inquiries and requests.
To realize our product functions and services: to create your account; to fulfil and complete your orders, reservations and other transactions entered with us; to diagnose and repair your vehicle and provide assistance with claims, maintenance and parts replaced; and to enable marketing communications where you have provided your consent.
To ensure information security, and to understand and improve our products and services:to detect and defend against unauthorized access to data and enhance information security; to upload crash logs for troubleshooting; and to understand and analyze website UI behaviour and usage so as to improve our services.
Other circumstances: to demonstrate compliance with regulatory requirements, and to prevent theft and ensure safety in stores using CCTV video images.
2. What third-party services do we use?
On our websites, we incorporate social plugins from popular social networks like Instagram, Facebook, Twitter, TikTok, and YouTube. Social media plugins are initially deactivated when you visit our website — no information is transmitted to the network operators unless you click on the respective plugin to establish a direct connection to their servers. If you're logged into your account on a social network when you activate the plugin, the network can recognize your visit and associate it with your account; log out before activating the plugin to prevent this. Your connection to a social network and your interactions on the platform are governed solely by that network's own data protection provisions. The social plugin remains active until you deactivate it or delete your cookies.
Please note that our website may feature links to external websites beyond our control, and this Privacy Policy does not apply to them.
3. With whom will we share this data?
Affiliates and subsidiaries: to assist, operate, enhance, and fulfil services on our behalf, we share personal data with our affiliates and subsidiaries.
Service providers and business partners: we share data with IT providers (general business support systems such as software and data storage), authorized retailers (for handover of vehicles), marketing and advertising suppliers, and cloud service providers.
4. Law enforcement and government authorities
To fulfil our legal obligations, we may be required to disclose information in response to subpoenas, court orders, or lawful requests from government authorities conducting investigations, including compliance with law enforcement requirements and regulatory inquiries. We may also disclose information in emergency situations to prevent or halt potentially illegal, unethical, or legally actionable activities. When we receive a request for personal data from a law enforcement authority, we assess the necessity and proportionality of the requested information.
5. What rights do you have in relation to your personal data?
5.1 Right to withdraw consent — where you have given consent for the processing of your personal data, you may withdraw your consent at any moment with effect for the future.
5.2 Right to access your personal data — you have the right to request information about the personal data we hold regarding you. Upon request, we will provide you with a copy of your personal data.
5.3 Right to rectification — you may request from us the rectification of incorrect or incomplete personal data concerning you.
5.4 Right to restriction — you may request the restriction of processing of your personal data if you contest its accuracy, the processing is unlawful, we no longer need the data but you require it for legal claims, or you object to the processing while we verify our legitimate grounds.
5.5 Right to portability — you have the right to receive your personal data provided to us and, where technically feasible, request its transfer to another organization, in a structured, commonly used, and machine-readable format.
5.6 Right to erasure — you have the right to request that we delete the personal data we process about you, unless processing is necessary for compliance with a legal obligation, archiving/research purposes, or the establishment, exercise, or defense of legal claims.
5.7 Right to object — you have the right to object, at any time, to the processing of your personal data based on our legitimate interests or those of a third party, provided the processing is not based on your consent.
5.8 Right to be informed — you have the right to be informed about the collection and use of your personal data; we have prepared this Statement for this purpose.
5.8 Right to lodge a complaint — you have the right to lodge a complaint with your local data protection supervisory authority, though we would appreciate the opportunity to resolve any issue with you first — see Section 8 for our contact details.
6. How long do we retain your data?
We retain data related to our provided services in accordance with legal obligations. If you are a customer, we will keep your data for the duration of any contractual relationship you have with us, and, where permitted, beyond the end of that relationship for as long as necessary to fulfil the purposes set out in this Privacy Statement. Once data is no longer necessary for these purposes, we either delete it or retain it in an anonymized form.
7. How do we protect your data?
We strive to maintain high security standards and have implemented robust technical and organizational measures to protect your data, in accordance with the current, general state of technology. While we do our best to protect your personal data, we cannot guarantee 100% security of data transmitted via the internet. All personal data collected through our services is stored in a secure data server placed at WRPB premises.
Privacy of children
We do not knowingly collect or use any personal data from children (minors younger than 16) without prior, verifiable consent given or authorized by the holder of parental responsibility over the child. If you become aware that a child has provided us with personal data, please contact us at customercare@wrpb.co.za.
8. How can you contact us and make a request?
If you have any questions about the processing of your personal data, we recommend reading through this Privacy Statement first. To make a query, raise a concern, or exercise your data subject rights, please contact us via email at customercare@wrpb.co.za. We aim to respond within one month, or within the timeline specified by the relevant local privacy protection law, after confirming your identity.
How will we update this Privacy Statement?
We may update this Privacy Statement, for example, to reflect changes in our business operations and measures for protecting personal information. If we make changes, we will notify you. Where changes significantly impact the nature of our data processing or have a substantial effect on you, we will provide sufficient advance notice, allowing you the opportunity to exercise any applicable rights.